Terms & Conditions – Along Catering

1. Deposit Payment
   A 50% deposit of the total amount is required to confirm your booking.
2. Balance Payment
   The remaining balance must be settled after the food/service has been delivered.
3. Bank Details
   Payment can be made to the following account: Along Catering
   Bank Muamalat – 01010002294714
4. Cancellation & Refund Policy
   i. Cancellations are only accepted with a minimum notice of 5 working days before the event date. However, an administrative fee of RM200.00 or 10% of the invoice amount (whichever is higher) will be charged.
   ii. Cancellations made less than 24 hours before the event will incur an administrative fee of 50% of the total menu price.
5. Delivery Charges
   Delivery charges start from RM40 for distances within 5km from Larkin Perdana.
6. Menu Changes
   Any changes to the confirmed menu made less than 4 days before the event date will not be accepted.
7. Minimum Order
   A small order surcharge will apply for bookings below 25 pax.
8. Service & Transportation Charges
   a) Waiter service charge: RM80.00 per person for up to 6 hours.
   b) A minimum transportation fee of RM40 will be charged.
   c) Additional fees apply for chefs and service staff for events held outside Johor Bahru.
   d) Rates may be higher during festive seasons.
9. Food Shelf Life
   All food must be consumed within 4–5 hours after delivery. We will not be held responsible for any food spoilage beyond this period.
10. Leftover Food
    If there are leftovers, customers are required to provide their own food containers or packaging.
11. Orders from Companies/Government Agencies
    All orders from companies or government agencies must be accompanied by an official stamp and signature on the quotation as a sign of approval.
12. Last-Minute Orders
    For last-minute bookings, an administrative surcharge of up to 20% of the normal price will be applied.
13. Right to Amend
    The company reserves the right to amend or update any of the above terms and conditions without prior notice.